Thong Guan is an equal opportunity employer who values diversity.

As a growing corporation, we are always on the lookout for capable, confident, and committed individuals to serve our expanding operations both in Malaysia and abroad. We hire individuals with the knowledge, skills, abilities, and motivation that will enable us to maintain our competitive advantage in an increasingly competitive environment.

We welcome talents who strive to be innovative and add value to join our team and grow with us. We are confident that you will find the right opportunities at Thong Guan.

We also provide industrial training opportunities for university undergraduates.

For more opportunities whether you are a fresh graduate or an experienced professional, please send or email your resume with a recent passport-sized photo of yourself to us.

The Human Resources Department
Thong Guan Industries Berhad
Lot 52, Jalan PKNK 1/6,
Kawasan Perusahaan Sungai Petani,
08000 Sungai Petani, Kedah, Malaysia.

talentacquisition@thongguan.com Job Application Form

Customer Service Officer / Executive

Job Description:

  • Manage local and overseas sales follow up activities and customer service activities.
  • Provide efficient and effective support in customer service and sales activities including processing sales orders, invoices etc (local/export).
  • Manage and maintain a good tracking system.
  • Arrange shipping and delivery schedules/liaise with Logistics Department (for export).
  • Coordinate with Production Department for efficient processing of orders. 
  • Liaise with customers from time to time on orders and customers' enquiries.
  • Ensure effective solutions are taken to meet all customers' needs in minimal time.

Job Requirements:

  • Candidate must possess at least a Diploma or Degree in Business Studies/Administration/Management, Marketing / Mass Communication .or equivalent.
  • Good communication and interpersonal skills.
  • Required language(s): Bahasa Malaysia, Chinese, English
  • At least 1 year of working experience in the related field and fresh graduate is required for this position; candidates with plastic packaging/product background preferred.
  • Full-Time position(s) available.
Business Development & Sales Manager

Job Description:

  • Manage and implement Company’s projects and policies in a given time frame.
  • Plan and implement strategies consistent with overall aims and requirements of the Company.
  • Liaise with other departments in order to establish and maintain effective activities and support in relations to the Company’s sales, production and overall operating functions.
  • Achieve sales target, profitability and margin.
  • Develop new market and value-added products to increase sales revenue and profit.
  • Manage customers’ complaints and issues to ensure that effective and efficient solutions are taken in minimal time.
  • Plan and implement marketing, sales and customer retention strategies.
  • Protect and develop company’s brands.
  • Ensure that products are of optimum quality, according to requirements and are shipped according to schedule.
  • Manage product/service mix, pricing and margins according to agreed aims.
  • Maintain and develop existing and new customers through ethical sales methods to optimize quality of service, business growth and customer satisfaction.
  • Plan and manage sales and marketing resources according to agreed budgets.
  • Monitor debtor analysis to ensure collections activities adhere to the terms given to customers.
  • Monitor and report on market and competitor activities and provide relevant reports and information.
  • Manage and develop corporate image and reputation.
  • Manage all staff reporting to the position as to effectively recruit, train, evaluate, motivate and delegate and monitor their activities.

Job Requirements:

  • Candidate must possess at least a Diploma or Degree in Business Studies/Administration/Management, Marketing / Mass Communication or equivalent.
  • Good communication and interpersonal skills.
  • Required language(s): Bahasa Malaysia, Chinese, English
  • At least 5 year of working experience in the related field; candidates with export packaging background more preferred.
  • Full-Time position(s) available.
Assistant Training Officer (Admin & HR Department)

Job Description:

  • Source/ develop and deliver appropriate trainings within budget.
  • Play & coordinate training programs for internal and external.
  • Maintain & update training forms, on job training and evaluation report.
  • Prepare payment for training providers.
  • Arrange training courses with relevant personnel including inviting attendees, ensuring room set-up is complete and obtaining feedback from participants.
  • Provide orientation to all new employees.
  • Ensure training-related documents (i.e. training requisition form, nomination form, attendance list, evaluation form, training effectiveness evolution form and job competency form) which are related to ISO are up-to-date.
  • HRDF Application and Claim for related training.
  • Prepare, administer and conduct training assessment.
  • Producing training materials for in-house courses.
  • Prepare monthly training reports.
  • Updating and filing all the training documents up to date.

Skills and Competency Required:

  • Organisation skills
  • Aptitude to research
  • Ability to effectively communicate verbally and in writing as required.
  • Ability to proficiently use standard office equipment.

Minimum qualifications and experience requirements:

  • Minimum Certificate/Diploma or above.
  • Minimum 1 year working experience.

Required Language(s):

  • Bahasa Malaysia.
  • English (Preferable).

Others:

  • Applicant must be Malaysian citizen.
  • Willing to work in Sungai Petani, Kedah.
  • Applicant must be between 21 - 35 years old.